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Can you assist with certifications like SABER or SFDA for imports into Saudi Arabia?
Yes, we provide full support in obtaining the necessary certifications to meet Saudi regulations.
Do you handle hazardous materials?
Certainly. We comply with IATA standards to safely transport hazardous goods.
What airlines do you work with?
ICL-X collaborates with top carriers, including Saudia and Emirates aiming to ensure reliable service.
Can I track my shipment?
You can track your shipment in near real time via our partnered user-friendly tracking portals.
Can you handle shipments if I don’t have a trade license?
Yes, ICL-X offers third-party importing services to manage compliance on your behalf.
How long does customs clearance take?
Typically 1–3 days for compliant shipments, but timelines may vary.
What documents are mandatory for customs clearance?
Packing list, commercial invoice, and SABER/SFDA certifications (if applicable).
Can you handle restricted goods?
Yes, we can manage permits for regulated and restricted items.
What types of transportation services do you offer?
We provide a full range of transportation solutions, including local, regional, and cross-border logistics, temperature-controlled transport, over-gauge cargo handling, and last-mile delivery.
Do you offer temperature-controlled transportation?
Yes, we specialize in cold chain logistics to safely transport temperature-sensitive goods like pharmaceuticals, perishables, and FMCG products.
Can you handle oversized or heavy cargo?
Certainly. Our over-gauge transportation solutions are designed to handle machinery, construction materials, and other heavy or oversized cargo with specialized equipment and safety measures.
Do you serve specific industries?
Yes, we cater to a variety of industries, including automotive, FMCG, healthcare, e-commerce, and construction. Each solution is customized to the unique requirements of the industry.
What regions do you cover?
Our services cover all major cities in Saudi Arabia and extend to cross-border transportation across the GCC and beyond.
How do you ensure timely deliveries?
We use advanced route optimisation tools and reliable partnerships to maintain on-time deliveries for every shipment.
Can you help with last-mile delivery for e-commerce businesses?
Yes, ICL-X provides efficient last-mile delivery services tailored to e-commerce, ensuring a seamless customer experience.
Do you offer transportation for time-critical shipments?
Yes, our express transport services ensure time-critical shipments are delivered with priority handling and speed.
Are your services compliant with Saudi Arabia’s transportation regulations?
Certainly. We operate in full compliance with all transportation and customs regulations, ensuring smooth and legal shipment handling.
What documents are required for cross-border transportation?
Depending on the type of cargo and destination, you’ll need documents such as a commercial invoice, packing list, certificate of origin, and any applicable permits. Our team will guide you through the requirements.
Can I request a customized transportation solution?
Of course! Our team can design bespoke transportation plans based on your specific needs, cargo type, and timeline.
What is 3PL distribution?
Third-party logistics (3PL) includes storage, order fulfillment, and delivery solutions to streamline your supply chain.
Can you handle seasonal fluctuations in demand?
Sure. Our scalable solutions are designed to handle a variety of seasons.
How do I track my inventory in your warehouse?
We can give you access to a user-friendly online portal for efficient tracking and inventory updates.
Do I need an IOR (Importer of Record) or EOR (Exporter of Record) if I have a local partner?
If your local partner can legally handle imports/exports, you may not need IOR/EOR services. However, if your partner lacks necessary licenses, or expertise, we may be able to help you ensure compliance.
Do you handle IOR & EOR for multiple countries?
Yes certainly!
How long does the IOR/EOR process take?
Timelines depend on the country and product category. Would you like a quotation?
What types of vessels do you support?
Supported vessels include container ships, bulk carriers, tankers, tramp vessels, naval ships, and more, including ships passing through the region, and not specific to only those docked at ports in Saudi Arabia.
Can ICL-X coordinate services across multiple ports?
Yes, ICL-X can coordinate accross all major Saudi ports and selected regional hubs.
Do I need separate vendors for bunkering, surveys, or husbanding?
No, separate vendors shouldn’t be required.
Compliance with Saudi maritime regulations?
Yes, the ICL-X team will work to ensure your vessel and cargo is complaint with documentation, crew protocols, and port procedures.
What documents would be required for port entry and services?
Checklist will depend on your vessel type, services needed, etc… Commonly required documents include vessel particulars, last port clearance, crew list, and agency nomination letters.
Timing
ICL-X’s team can offer round the clock support and coordination for emergency and scheduled port calls.
